A second set of eyes on every RJW bill.
At RJW's volume, a few charges land on the wrong rate. We check every charge against your rate card and hand RJW a clear claim to credit.
We've reviewed thousands of RJW bills, and RJW has confirmed credits on our claims.
RJW is one of the best in retail logistics
RJW is open about how it bills and owns its mistakes, so a careful review turns into credits.
Transparent
Every bill shows how a shipment was rated, so each charge can be checked, and RJW explains any we question.
Accountable
On our two largest claims this year, RJW confirmed more than $72,000 in credits and is fixing the root causes.
RJW bills retail freight one shipment at a time.
Each shipment is priced on detailed rules and billed on its own, so a busy retail month means hundreds of charges. One brand we support gets about 1,000 RJW bills a month. Nobody can check that many by hand, so most get paid as billed. A charge that misses the rate card usually goes unnoticed until the dispute window has closed.
RJW freight bills a month at a single brand we support
bills in one six-month review
in credits RJW has confirmed for two brands we support
One month of RJW bills
IllustrationWhat decides the cost of an RJW shipment
Each of these is a normal part of RJW's pricing, and each is a place where a shipment can end up on the wrong rate.
Consolidated or not
Consolidated rates apply only on set retailer lanes and above a pallet minimum. Everything else is priced as LTL, often at a much higher cost. Orders that share a truck should be billed as one load.
Pallet math
Your rate card is priced per pallet, but orders ship in cases. The pallet count on the bill depends on how cases convert to pallets for each SKU.
Fuel
Retailer-specific lanes and general lanes can follow different fuel schedules. The schedule applied has to match the rate applied.
Fees and compliance
Sort and segregation, detention, layovers and after-hours fees add up. Late purchase orders from retailers can push a shipment out of consolidation and into penalty pricing.
RJW contracts set a deadline for disputing a charge. Bills nobody checks before then can't be claimed later.
What we check on every RJW bill
Every finding comes with the order, the bill, the expected charge and the difference, so RJW can check it in minutes.
Freight
Fulfillment and warehouse
Results from RJW brands we work with
in credits confirmed by RJW
We reviewed 4,900+ bills from six months and found about $58,000 that didn't match the rate card. RJW reviewed every line, confirmed $55,992 in credits, and fixed the main cause: pallet counts not reaching its billing system.
a year in avoided penalties
RJW credited $16,500 of our first $44,000 claim. Most of the rest came from retailers sending POs too late to consolidate, so the brand asked them for more lead time, avoiding an estimated $112,000 a year in penalties. Estimate, annualized from three months.
on a single truckload
3,359 cases to a grocery DC in California, contracted at a $3,400 truckload rate. The pallet count never reached RJW's billing system, so it was billed as LTL: $8,993 against $4,092 expected. RJW credited it.
RJW has been one of the most open 3PLs we work with. When we bring them a finding, they look at it and fix it.
John Yu, Implentio
We also find out why charges go wrong
Every finding comes with a reason. The fix is often upstream: a retailer sending POs late, a SKU missing from your product master, or a lane worth negotiating a consolidated rate for.
Fewer penalties
See which retailers and DCs push shipments out of consolidation, and why.
Better rate talks
Know your real cost per pallet by lane before your next RJW review. We can benchmark it too.
One clean view
Hundreds of charges a month, rolled into one monthly report your finance team can close the books on.
How it works
You keep your relationship with RJW. We work alongside your team and theirs, and both sides see the same numbers.
1. Share your contract
Your RJW rate card, your product master (cases per pallet by SKU), and access to your RJW bills, by email copy or portal login.
2. We review every bill
We start with your most recent bills, while they can still be disputed, then check every new bill as it arrives.
3. Claim and fix
You get a claim file RJW can work from, line by line. Send it yourself, or we'll work it with your RJW account manager and track every credit to the end.
Start with a free review of your RJW bills.
Send us your rate card and recent RJW bills. We'll show you every charge that doesn't match your contract, with the amount and the reason, at no cost.
Your recent freight and fulfillment bills
A claim file, line by line, ready for RJW
A 30-minute walkthrough with an RJW specialist
After the review, keep every new bill checked with a monthly plan. Pricing is set by your volume, and you'll know the number before you commit.
Questions brands ask
Will this hurt our relationship with RJW?
No. RJW has been open and fair every time we've brought findings, and a clear, line-by-line claim is easy for them to approve.
Are you saying RJW bills wrong?
No. RJW is one of the most reliable 3PLs we work with. At its volume some charges land on the wrong rate, and RJW corrects them quickly when they're shown clearly.
Do I have to switch anything?
No. We only need to see your bills and your contract.
What if I only use RJW for freight, or only for warehousing?
That's fine. We check freight and warehouse bills separately, and we can cover your other 3PLs too.
What about spot-rate or one-off quotes?
We check charges against your contracted rates. One-off spot quotes don't have a contract to check against, so we flag unusual ones for you instead of claiming them.
Who sends the claim to RJW?
Your choice. Send it yourself, or we'll work it with your RJW account manager.
How far back can you go?
As far back as you have bills. We start with the most recent, since RJW contracts set a deadline for disputes.
See what's in your RJW bills.
We'll check your recent bills against your rate card, for free.
Implentio is an independent billing review service and is not affiliated with, endorsed by or sponsored by RJW Logistics. RJW and RJW Logistics are trademarks of their owner. Results shown are from individual brands and vary with volume, contract terms and dispute windows.