Rate Card Governance

The billed rate card didn’t match the one they signed.

For months, the prices charged and the rate cards were different. No one was looking at their smaller brand.

Multi-brand DTC consumer goods · Smaller of two brands · 3PL-managed rate card · Several months running

$77K

Overcharged by billing off the wrong rate card

Invoices that would fail a normal totals check

1 of 2

Brands billed off the wrong rate card

6 months

The error ran before anyone caught it

New rates agreed

Entered correctly for the larger brand, not the smaller one

Months billed at the wrong rates, paying more than agreed

The Pattern

Nobody checked that the new rates were being charged. Someone negotiates the rates. Someone else pays the invoices. Nobody checks the two match.

We’ll check your billed rates against the deal you signed.

A surcharge too small to notice, and nobody was checking.