Weight/DIM Validation

A surcharge too small to notice, and nobody was checking.

An error too small for anyone to notice, but big enough to matter. This is the case against spot checking for errors.

Outdoor consumer goods · 14,757 packages · DHL eCommerce · Incorrect handling surcharges

$23,298

Overcharges

$4.58

Average error per package

5,087

Packages affected

100%

Of shipments must be checked, not sampled

Handling surcharge charged on parcels that shouldn’t get it

$4.58 × 5,087 packages

$23,298

The Pattern

Checking a sample can’t catch a small error repeated many times. A mistake adds up across thousands. Spot checking does not work. You want to see the whole picture.

We check every shipment against each carrier’s rules. See what a full review finds.

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Rate Card Governance

The billed rate card didn’t match the one they signed.

$77K overcharged

Rate Setup Integrity

Negotiated savings that never actually showed up on the invoice.

~5,000 packages billed wrong

Invoice Integrity

A duplicate charge, hidden in plain sight.

$42K billed twice

Invoice Clarity

One line item, no breakdown, no way to see what changed.

0 cost breakdowns

Operational Load

Too many invoices for one person to catch it all.

1lb billed as 8lb

Getting Money Back

$800K in errors found, with no one free to claim it.

$800K found, $0 recovered

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