Rate Setup Integrity

Negotiated savings that never actually showed up on the invoice.

One wrong setting can turn anticipated savings into higher costs.

DTC accessories · ~115,000 packages · UPS-dominant, several services · 3PL-managed rate card

~5,000

Packages with charge discrepancies

$2.79

Difference on a single package

139 vs 194

DIM factor used vs. the one negotiated

Of packages scored wrong, but it adds up quickly

DIM factor of 194 negotiated

Entered as 139 in the 3PL’s billing system

~5,000 packages billed at a higher dimensional weight

The Pattern

3PLs often manually translate negotiated contracts into the language their billing system accepts. This is often fraught with errors.

We’ll re-check your last three months against your contract.

The billed rate card didn’t match the one they signed.